Complaints and Grievance Policy and Procedures
Parents and other members of the school community may, from time to time, wish to complain about a school matter. The school must deal with such complaints sensitively, confidentially and effectively. The matter must be resolved as soon as possible and in a way which treats all parties with dignity and respect. It is important to note that anonymous complaints are not normally accepted or acted upon.
The vast majority of the concerns which arise from parents, students and others need never take the form of a formal complaint. The Principal and teachers are available to discuss and resolve these concerns in more informal ways.
These procedures set out ways for resolving complaints in those few instances where a solution has not been reached by informal means and the person with a grievance wishes to make a formal complaint.